Shipping & Delivery
Shipping and Delivery Policy
All orders are processed and dispatched within 24–48 hours (business days).
Delivery timeframes depend on your location and the shipping method selected at checkout. All orders are shipped via Australia Post (AusPost) or equivalent international carriers.
Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details so you can follow your delivery.
Australia
Standard Shipping: 2–6 business days
Express Shipping: 1–3 business days
FREE Express Shipping: Orders $69+
United States
Standard Shipping: 4–11 business days
Express Shipping: 2–5 business days
FREE Express Shipping: Orders $69+
United Kingdom
Standard Shipping: 4–9 business days
Express Shipping: 2–5 business days
FREE Express Shipping: Orders $69+
Canada
Standard Shipping: 4–11 business days
Express Shipping: 2–5 business days
FREE Express Shipping: Orders $69+
New Zealand
Standard Shipping: 4–7 business days
Express Shipping: 2–5 business days
FREE Express Shipping: Orders $69+
Other International
(All other available countries and rates are shown at checkout.)
FREE Express Shipping: Orders $69+
Rural & Remote Areas
Delivery times may be longer for rural, regional, or remote areas. Estimated delivery timeframes are a guide only and may vary depending on your location and local courier conditions.
EU & UK Customs, VAT & Import Fees
Orders shipped to the European Union and United Kingdom may be subject to customs duties, VAT, or import fees imposed by local authorities. These charges are not included in the product or shipping price and are the responsibility of the customer.
If import charges are incurred, customers may submit a reimbursement request within 14 days of delivery by emailing support@casexpressau.com with their order number and valid proof of payment. Reimbursements are assessed on a case-by-case basis and are not guaranteed.
Order Cancellation:
Orders may be cancelled if production has not yet started. If you wish to cancel, please contact us immediately after placing your order.
Please refer to our return and refund policy.
Incorrect or Incomplete Addresses
Please ensure all shipping details provided at checkout are accurate and complete.
CASE XPRESS is not responsible for lost, delayed, or undelivered orders resulting from incorrect or incomplete address information supplied by the customer.
If an order is returned to us due to address issues, the customer will be responsible for any re-shipping costs.
We are also not liable for orders marked as “delivered” by the courier but not received, particularly where the address provided was incorrect or incomplete.
We strongly recommend double-checking your shipping details before finalising your order to avoid delays or additional charges.
Tap Card Delivery
Tap Cards are available to Australian customers only.
Tap Cards are shipped via Australia Post standard letter mail with tracking.
Victoria: Delivery within 2–5 business days
Other Australian states: Delivery within 4–7 business days
Tap Card delivery is not available for international orders.
Important Notes:
Shipping times are calculated from the dispatch date, not the order date.
If you have any questions, feel free to contact our support team at support@casexpressau.com.
