Shipping & Delivery

Shipping and Delivery Policy

All orders are processed and dispatched within 24–48 business hours.

Once your order is dispatched, you will receive a shipping confirmation email with tracking details so you can follow your delivery.

During peak periods such as Black Friday, holidays, or major promotional events, dispatch times may be slightly extended due to increased order volume.

All orders are shipped via Australia Post (AusPost) or equivalent international carriers. Delivery timeframes are estimated in business days

Australia:
Standard 3-6 day shipping
Express 1-3 day shipping

United State:
Standard 5-14 day shipping
Express 2-7 day shipping

United Kingdom:
Standard 5-14 day shipping
Express 2-7 day shipping

Canada:
Standard 5-14 day shipping
Express 2-7 day shipping

New Zealand
Standard 4-7 day shipping
Express 2-5 day shipping

Other Internationals: (See checkout)

Rural & Remote Areas

Delivery times may be longer for rural, regional, or remote areas. Estimated delivery timeframes are a guide only and may vary depending on your location and local courier conditions.

International Customs, Duties & Import Fees

Order Cancellation:

Orders may be cancelled if production has not yet started. If you wish to cancel, please contact us immediately after placing your order.

Please refer to our return and refund policy.

Incorrect or Incomplete Addresses

Please ensure all shipping details provided at checkout are accurate and complete.

CASE XPRESS is not responsible for lost, delayed, or undelivered orders resulting from incorrect or incomplete address information supplied by the customer.

If an order is returned to us due to address issues, the customer will be responsible for any re-shipping costs.

We are also not liable for orders marked as “delivered” by the courier but not received, particularly where the address provided was incorrect or incomplete.

We strongly recommend double-checking your shipping details before finalising your order to avoid delays or additional charges.

Tap Card Delivery

Tap Cards are available to Australian customers only.
Tap Cards are shipped via Australia Post standard letter mail with tracking.

Victoria: Delivery within 2–5 business days
Other Australian states: Delivery within 4–7 business days

Tap Card delivery is not available for international orders.

Important Notes:
Shipping times are calculated from the dispatch date, not the order date.
If you have any questions, feel free to contact our support team at support@casexpressau.com.