30 Days Money Back Guarantee
30-Day Money-Back Guarantee Policy
At CASE XPRESS, customer satisfaction and product quality are our highest priorities. We proudly stand behind the craftsmanship and quality of our products with our 30-Day Money-Back Guarantee.
Eligibility
- This guarantee applies exclusively to defective or damaged items caused during production or shipping.
- All claims must be made within 30 days from the date of receiving your product.
- The guarantee does not cover errors in customisation or design submitted by the customer.
How to Claim
If your item arrives defective or damaged:
-
Immediately contact us at support@casexpressau.com.
- Include clear photographs and a detailed description of the defect or damage.
- Our support team will evaluate your claim and respond promptly.
Resolution Options
Once your claim is reviewed and approved, we offer:
- A full refund to your original method of payment, or
- A replacement product shipped to you at no additional charge.
Important Exclusions
Please note the following conditions for eligibility:
- Products damaged due to customer handling, misuse, or errors in submitted designs are not covered.
- Purchases made through vending machines are not eligible for this guarantee; this policy applies only to online store purchases.
- Gift vouchers are non-refundable and considered final sales.
Claims Made After 30 Days
We regret that claims made beyond 30 days from the receipt date cannot be accepted. We recommend inspecting your items immediately upon delivery to ensure your satisfaction.
Need Assistance?
If you have questions regarding our 30-Day Money-Back Guarantee or need assistance with your claim, please contact our customer support at support@casexpressau.com.
Policy Updates
CASE XPRESS reserves the right to update or modify this guarantee policy at any time. Customers should periodically review this policy to stay informed of any changes.