Lost Your CASE XPRESS Tap Card?

We understand things happen. If you've misplaced your Tap Card, here's what to do:

Please email us at support@casexpressau.com as soon as possible. We'll cancel your card to prevent unauthorised use.

A replacement fee applies to issue a new loyalty card. To get your replacement Visit Here

If we’re not notified in time and the card is used by someone else, we won’t be responsible for any redeemed balance.

We’ll transfer any unused balance from your original card to the replacement—if any are left.

A new Tap Card with a unique number will be assigned exclusively to you.

Your replacement card will be sent via Australia Post standard letter mail.

Please allow 24-48 hours for us to process and prepare your replacement.

If you have questions, feel free to contact our team or visit our FAQs.

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